Acceptable Use Policy

Last Updated 03/31/26

1. Purpose & Scope

This Acceptable Use Policy (“AUP” or “Policy”) governs the use of all services, systems, infrastructure, and platforms provided by Chance The IT Guy (“Company,” “we,” “us,” or “our”), including but not limited to web hosting, cloud services, managed IT, colocation, domain registration, and related products (collectively, the “Services”).

This Policy applies to:

All registered customers and account holders
End users authorized by customers to access Services
Third parties accessing Company systems on behalf of a customer
Employees, contractors, and agents of Chance The IT Guy.

By accessing or using any Service, you acknowledge that you have read, understood, and agree to comply with this Policy and all incorporated documents, including the Terms of Service and Privacy Policy. Failure to comply may result in suspension or termination of your account.

2. Permitted Use

You may use the Services only for lawful purposes and in accordance with this Policy. Permitted uses include:

Hosting lawful websites, applications, and digital content
Operating legitimate e-commerce, SaaS, or business platforms
Storing, transmitting, and processing data in compliance with applicable law
Developing and testing software applications in designated environments
Using IT infrastructure and managed services for authorized business operations

All use must comply with applicable local, state, national, and international laws and regulations.

3. Prohibited Use

The following activities are strictly prohibited on or through the Services:

3.1 Illegal & Harmful Content

Hosting, distributing, or transmitting any content that is illegal under applicable law
Publishing or linking to child sexual abuse material (CSAM) or any content that exploits minors
Facilitating or promoting terrorism, hate crimes, or incitement to violence
Infringing upon intellectual property rights, including copyrights, trademarks, and patents
Violating any individual’s right to privacy or engaging in unauthorized surveillance

3.2 Network & System Abuse

Launching denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks
Attempting unauthorized access to systems, networks, or accounts (hacking)
Introducing malware, ransomware, viruses, trojans, or other malicious code
Port scanning or probing networks without explicit written authorization
Exploiting vulnerabilities in software, hardware, or network infrastructure
Circumventing access controls, firewalls, or security mechanisms

3.3 Email & Communication Abuse

Sending unsolicited bulk email (spam) or engaging in phishing campaigns
Operating open mail relays or proxies to facilitate spam
Harvesting or collecting email addresses without consent
Impersonating any person, organization, or entity in communications
Conducting SMS or email bombing or harassment campaigns

3.4 Resource Misuse

Mining cryptocurrency without prior written approval from the Company
Consuming excessive bandwidth, CPU, memory, or storage that disrupts shared infrastructure
Running unauthorized scripts or background processes that degrade service performance
Reselling or sublicensing Services without prior written authorization

3.5 Fraudulent & Deceptive Activities

Using the Services to conduct fraud, money laundering, or financial scams
Creating fake identities or falsifying account registration information
Operating phishing sites, counterfeit storefronts, or fraudulent donation platforms
Conducting pyramid schemes, Ponzi schemes, or other deceptive business practices

4. Security Obligations

Customers are responsible for maintaining the security of their accounts and hosted environments. Specifically, you must:

Use strong, unique passwords and enable multi-factor authentication (MFA) where available
Promptly notify us at hi@chancethetiguy.com of any known or suspected security incidents
Keep all software, CMS platforms, plugins, and dependencies up to date with security patches
Implement appropriate access controls to restrict unauthorized account access
Not share account credentials with unauthorized third parties
Conduct any authorized penetration testing only after submitting a written testing request and receiving approval

Chance The IT Guy reserves the right to suspend accounts that pose an active security risk to our infrastructure or other customers, without prior notice.

5. Content Standards

All content hosted on or transmitted through our Services must comply with the following standards:

5.1 Required Standards

Content must comply with all applicable laws in the jurisdictions where it is accessed
Adult content is only permitted on accounts where age verification has been enabled and confirmed in writing with the Company
Content involving real individuals must respect applicable privacy, defamation, and right-of-publicity laws

5.2 Prohibited Content

Child sexual abuse material (CSAM) or any sexualized content involving minors
Content that promotes, glorifies, or facilitates violence or self-harm
Material that constitutes illegal harassment, stalking, or threats
Counterfeit goods listings or trademark-infringing storefronts
Malware, exploit kits, or other malicious software

Chance The IT Guy retains the right — but not the obligation — to monitor hosted content. We will act on credible reports of policy violations, including by removing content or suspending accounts.

6. Data & Privacy Compliance

Customers who process personal data through our Services are responsible for ensuring their own compliance with applicable privacy and data protection laws, which may include:

The General Data Protection Regulation (GDPR) — European Union
The California Consumer Privacy Act (CCPA) / CPRA — California
The Health Insurance Portability and Accountability Act (HIPAA) — where applicable
Other regional or sector-specific data protection regulations

You must not use the Services to collect, store, or process sensitive personal data (e.g., health records, financial data, children’s data) without appropriate legal basis, consent mechanisms, and security controls. Chance The IT Guy acts as a data processor only; customers remain the data controller for their hosted data.

7. Enforcement & Consequences

Violations of this Policy may result in one or more of the following actions, at the Company’s sole discretion:

Severity	Action
Minor / First Offense	Formal written warning and mandatory remediation
Repeated / Moderate Offense	Temporary suspension of affected services
Serious / Ongoing Offense	Permanent account termination without refund
Illegal Activity	Immediate termination and referral to law enforcement

Where violations pose an imminent risk to other customers, our infrastructure, or third parties, the Company may take immediate suspension action without prior notice. We will endeavor to provide notice as soon as reasonably practicable thereafter.

8. Reporting Violations

If you become aware of any activity that violates this Policy, you are encouraged to report it. All reports are treated confidentially.

Abuse Reports	hi@chancetheitguy.com
Security Incidents	hi@chancetheitguy.com
Legal / DMCA Notices	hi@chancetheitguy.com
General Compliance	hi@chancetheitguy.com
Phone (24/7)	+1 (702) 919-4224

Chance The IT Guy will acknowledge abuse reports within 24 hours and investigate in accordance with our internal Incident Response Policy. We are not obligated to disclose the outcome of any investigation.

9. DMCA & Intellectual Property

Chance The IT Guy complies with the Digital Millennium Copyright Act (DMCA). If you believe that content hosted on our platform infringes your copyright, please submit a valid DMCA takedown notice to hi@chancetheitguy.com including:

Your full legal name and contact information
A description of the copyrighted work you believe has been infringed
The specific URL(s) of the infringing material
A statement of good faith belief that the use is unauthorized
A statement of accuracy and authorization, signed under penalty of perjury

Counter-notices may be submitted in accordance with 17 U.S.C. § 512(g). Repeat infringers’ accounts will be terminated.

10. Policy Amendments & Contact

Chance The IT Guy reserves the right to update, modify, or replace this Policy at any time. Material changes will be communicated via:

Email notification to the primary account holder
Prominent notice posted on our website
In-portal notifications for logged-in customers

Continued use of the Services following notice of any changes constitutes your acceptance of the revised Policy. If you do not agree to a material change, you may terminate your account prior to the effective date.

For any questions or clarifications regarding this Policy, please contact hi@chancetheitguy.com